Day To Day Operations Of "Tele-Sales Centric" Call Centers
What happens when your HR/Recruiters - hire incorrect and fires incorrect ? Simple! It means that the company's resources are being burned, its draining. With dwindling profit margins and tough competition it becomes all the way more difficult. The Hr policy of a company is alway very important factor that plays plays a key role. The feel-good factor at work is important.
The Operation and Quality team works hand in hand to make sure that the production is optimal.
The training team makes sure to - training correct and retraining incorrect.
And Finally The Technical Support and the other back office functions makes sure that the make a good & smooth playing field is made for the hr, operations, quality and the training team.
Here is a mind-map I would like to share. Which will be of great help to call-centre managers to understand the day to day Operations of call-centre/ BPO. Hope you folk will like it. If you do I will wait for your feed-back.
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