Salesandmind! Official Blog.

Telephone – The Money Minting Machine

2010-06-26T02:35:00.000-07:00

Well! What is needed to make money using your telephone?

Good Communication Skills
Telephone Etiquettes
A Wonderful Sales Pitch
Clarity In Voice
Natural Empathy
Determination
Fearlessness
A Phone + A Computer
Selling Skills

Bang! Off you go “cold calling” speaking with complete strangers on the phone selling products or services, recruiting people, making reminder call, setting up appointments, helping your company in acquiring new clients and retaining the exiting ones, conducting survey and taking an opinion poll, the list is endless.

What ever you do there is a pinch of sales every where and you can add that according to taste. Selling is entirely a mind game.

Day To Day Operations Of "Tele-Sales Centric" Call Centers

2010-06-09T05:39:00.001-07:00

Day To Day Operations Of "Tele-Sales Centric" Call Centers

What happens when your HR/Recruiters - hire incorrect and fires incorrect ? Simple! It means that the company's resources are being burned, its draining. With dwindling profit margins and tough competition it becomes all the way more difficult. The Hr policy of a company is alway very important factor that plays plays a key role. The feel-good factor at work is important.

The Operation and Quality team works hand in hand to make sure that the production is optimal.

The training team makes sure to - training correct and retraining incorrect.

And Finally The Technical Support and the other back office functions makes sure that the make a good & smooth playing field is made for the hr, operations, quality and the training team.

Here is a mind-map I would like to share. Which will be of great help to call-centre managers to understand the day to day Operations of call-centre/ BPO. Hope you folk will like it. If you do I will wait for your feed-back.

Holistic Education

2010-05-31T06:03:00.001-07:00

_Holistic Education_ *
"The essence of education is to add value to the society."* now that's not
empty rhetoric.
When I was In School I really could not make out why was I being taught
things, more than learning I was puzzled about what is being taught and
why should I learn those thing and how are they going to help me anyway?
I was told that I am learning these stuffs, cus I have to pass the exams
at the end of the session and that I am suppose to get more marks than
fellow students, that it! That reminds me of a famous quote that I came
across later-on *"I was born intelligent but education ruined me."*
College Days were far more confusing and way beyond my comprehension so
I quit. Later when I came to the work place employer were just asking
for qualification. What does qualification means, by any way.......
Then slowly I realized that the education system itself was not
holistic. Class X marks, Class XII Marks or even the graduation degree
doesn't decides what you will do in life. Here I would like to share a
mind-map with the concept of holistic education where *qualification
counts last and virtues count first.*
Posted By Sam